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Paid for a free-ads plan but still getting ads?

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If you paid for any of the 'ad-free' plans offered on FrostWire for Android and you still see ads - follow these steps:

1. Make sure you are properly logged in with your Google Play account you used to purchase the plan.
2. If you purchased an 'Automatic Renewal' plan go to Google Play Store > Account > Subscriptions and you should be able to see your subscription there.
If you got a 'One-time' monthly purchase check under Play Store > Account > Order History and make sure the Plan period hasn't expired yet.
3. Re-start your device and check the Google Play account again. Open FrostWire from there so you can make sure the app recognizes your account.
4. If you are running FrostWire Basic with your free-ads plan then install the Plus version for FREE.
You can get FrostWire Plus outside of the Play Store at http://www.frostwire.com/android. Installed FrostWire Plus will still recognize your free-ads plan as well.
The bonus comes in the form of additional search results; here you will get results from cloud sources such as YouTube and SoundCloud not only Torrents. This article will tell you how to get the app outside the Play Store:

How to download and install FrostWire Plus from outside of Google Play
FrostWire Basic vs. FrostWire Plus - what is the difference?

If the problem persists after following these steps please send us an email to support@frostwire.com indicating:

  • Order number (is a code with 3 letters and about 17 digits) 
  • Zip code
  • FrostWire version 

So we can check what could be wrong.

If by any reason you would like to cancel your plan you can always end/cancel your subscriptions via Google Play within the first 24 to 48 hours after purchase. This article will tell you how:

How to cancel my 'FrostWire free of ads' subscription

Thanks for supporting FrostWire!

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Comments

  • Avatar
    Johnny Starr

    I have already been through this yall keep saying give us TIME to research and we will find the problem yall never find it i have I receipt on Google Play Store showing that I paid you $6 for one year of free ads or I mean no ads y'all sent me this deal I can get one month free and I already used it up it's this is taking forever I'm going to do it one last time and I hope please take my ads off if you want I can send you a copy of the receipt at Google store it's in black and white to prove to you that I did buy it thank you and have a nice day please get these ads off of my account thank you

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