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My App is crashing every time I open it and says 'Unfortunately, FrostWire has stopped'.

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If you receive the 'Unfortunately, FrostWire has stopped' message every time you try to open FrostWire and you are never able to open it to perform a search OR the app crashes at a particular action, please submit a support ticket with the following information to help us locate the bug:

FrostWire Version - Android Version - Device Model

Your message should look something like this [it is only an example]:

1.6.2 on 4.4 and Samsung Galaxy SM730A: App crashes whenever I tap on the main menu icon from My Music section

 

Where to find the info?

You can find the FrostWire version information under Settings > Application Manager > FrostWire

You can find your Android version & Device Model Number information under Settings > About Device

 

We love error logs!

For those a bit more tech savvy - we would really appreciate an error log generated during the time of the crash.

The easiest way to do it is to install an error reporting app - https://play.google.com/store/apps/details?id=com.js.Error&hl=en , run it, run FrostWire and send us the error log to support@frostwire.com. It would help tremendously!

If we will not need any more info, we will just send a thanks and contact you back once the bug has been found and fixed for you to try a new version.

 

Big thanks to all that contribute the info. We are working hard to fix it for you!

In the mean time, for all that are not using it already, we do have a Desktop version that does everything the app can and more. You can download it here: http://www.frostwire.com/downloads

 

IMPORTANT FOR DESKTOP USERS!

If you are having this issue on a Mac and you are running OS version 10.6.8 and lower, you need to update your operating system. FrostWire will not work on Versions lower than 10.7. Sorry guys....

Please see here: FrostWire 5.7.5 and above crashes after opening on Mac

 

Have more questions? Submit a request

Comments

  • Avatar
    Alexx Barber

    1.3.7 on 4.2.2 and ALCATEL ONE TOUCH Fierce

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    H Soriano27

    Same error message as Rohan White ^^^

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    Rohan White

    Shannon you will have to upgrade your version of IOS and then it will work...thanks

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    Shannon Kinley

    I am having the problem on my mac.

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    Shannon Kinley

    Every time I go to update my software my Mac says your computer must restart to finish the update so I hit okay it restarts and it won't update :(.

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    Rohan White

    Yeah I had it on my Mac too, go to the App Store and download the latest iOS version, it's free. There is a version you have to pay for but you don't have to get that one, install it then Frost Wire will work

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    Shannon Kinley

    Thank you I will try that!

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    Rohan White

    No problem!

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    Sue Newsom

    6.0.5 (build1) crashes after opening

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    Will Smith

    frostwire update 6.08 build 1 installed on 2 laptops running Win7 (32bit) both pcs come up with FrostWire crash typically after an hour or so of downloading - had no issues prior to this version upgrade

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    William Trumble

    update 6.0.8 build 1 crashes after 10 minutes run time ( asus laptop windows 8 ) had no problems with prior versions

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    ivy orbea

    i tried to do it today and couldnt open it. UNFORTUNATELLY...........BLA BLA BLA, is what i read.... i'm so sad, i just download the last version of mac and I CAN'T OPEN MY FROSTWIRE. any sug? thank u

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    Mike Mallannao

    1.5.8 on 4.4.2 and Asus_T00J Zenfone5

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    Jose Pruneda

    v1.5.2 build 185 on android 4.4.4 Dell venue7 3740

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    Jose Pruneda

    v1.5.8 on android 4.4.4 Dell venue7 3740

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    edd meakin

    1.3.4. 4.4.2.(kit kat)

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    edd meakin

    1.3.4. 4.4.2. Hudl2 (kit kat)

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    Sumukh Sripada

    1.6.4 on 6.0 and Google nexus 5 : App crashes whenever I tap the frostwire icon from either my app drawer or my home screen.

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    Jennifer Caroline Jennings

    It's doing it on my Ellipsis

  • Avatar
    Jennifer Caroline Jennings

    It's an ellipsis 8

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